Approach
How I think about operations
A business grows faster when decisions don’t depend on one person’s memory. My job is to turn agreements into clear rules, and rules into systems that work every day.
Method in four steps
See the whole process
Walk the path from supplier to customer and mark where time, money and data get lost.
Write the rules
Define statuses, transitions and checkpoints. Every step gets an owner.
Move them into systems
Requirements and acceptance criteria, so rules live in Shopify, accounting and the warehouse, not in spreadsheets.
Accept and improve
Accept the result, watch order flow and exceptions, adjust rules based on facts.
Principles
What I hold myself to
I own the result
People, processes and outcomes, not just my own area.
Simple rules win
Clear statuses and written rules instead of verbal agreements.
Decide on data
Thresholds, carriers and priorities are chosen from real orders, not guesses.
Teams create results
Strong results come from people who know what to do and why.
I define the business logic and accept the result. My job is to make procurement, warehouse, delivery and systems work as one chain.
Maxim Lazovsky · Head of Operations, GoStockUp